FAQs

The recommended browser for “customallover.com” is chrome. But Our website can operate at all major search engines like, Bing, Yandex.

If you visit the site first time then your browser starts storing cache files thats why it may takes few seconds more to load. When it loads then all the pages in website load faster. And nest time when you visit you did not face such kind of delays until to clear the browser cache.

No, its not take always time to load. One it load into a browser then its always load faster. First time cache file save into browser to load site faster and provide fast user experience and hassle free checkouts.

Firstly signup into site using email. We offer extra option to signup by google and facebook account to save time. After that you have two options to get best product by exploring listings as well design editor. To makae selection easy we categorise our product by design type, brand type and artwork type that saves
time for product selection. Moreover you can use design editor to design products with premade pro designs with no additional cost.

To avoid listing exploring we have best option is online design editor to find right design and product in short time. In design editor we add all the design that use in listing as well a lot more other design. Just wait to load the design editor and pick the product and select the design and go to check out.

One site load then in all the future sessions you always found site loading fastly, because it already save cache file in browser. If you delete browser cache in chrome or other search engine settings then again it takes few seconds more to load and work faster for future session until you remove browser cache again.

Its better to logout from your account when you finish session from site, to make your account details more secure.

Yes, we have added the feature to login by facebook or google account details. When you click for sign up you look google and facebook icon, simply press and enter logins.

Our design your own feature works betterly with mobile devices and desktops. But while using desktop, you may feel better because some other feature may hide from mobile.

To save our customers time and ideas our design editor have feature to save design in it. Its better to signup in site to use design editor, if you not signup then design save option may not use in design editor. For example you have created t shirt design over any t shirt product, after creating the design at the top bar of design editor “save design or save file” will shown press that button, it will save that t shirt design. Some time you may faced issue at checkout then your designing will be lost, you need to redesign it to perform checkout, but if you save that before then simply goto save file and click over the design it will automatically create the design.

If you face any issue then confirm all the star marked “*” fields are filled. If not then filled that and perform checkout, still have issue then take screenshot and send to the “[email protected]” you get instant solution. Moreover you can use any source to reach us.

We have add all the DTG artwork at all the DTG products and all the all over designs to all the all over products. Exploring the listing to find same design at two or more products categories is time consuming, you can use our online editor, we have add all the artworks in design editor. Simply pick first product that you want to use and explore the pre made design, after completing designing save the design in design editor as well add to cart. Again pick other product and add same design and repeat same steps. Thats easy methods to get same design products as many as you want.

We offering 33 types of artwork categories to choose design for DTG and All over categories. You can visit our home page to explore that designs as well design editor.

To offer same color that looks at screen over physical product, we have test a lot more color swatches to find which color looks same at both side screen and physically. After these test we made special color swatches catalog that always looks same while printing. We use verified colors in our artwork.
After 100% accuracy still we cannot offer guarantee to our customers due to natural facts associated with products. A little shade or Brightness effect may occur due to natural reasons but normal human eye cannot feel that. Explore our facts page to know interesting facts that associated naturally with products.

Yes, you receive same design that looks at screen. A little shade or Brightness effect may occur due to natural reasons but normal human eye cannot feel that. Explore our facts page to know interesting facts that associated naturally with products.

No, our DTG designs and All Over designs are separate in listing. Moreover You can use out online design editor to select any of design that you need. We have add all DTG designs as well All Over design there.

Might be possible to look black color as grey at black color product. Beacuse there are lot more shades available for black in fabric section but black ink color is one, which will be print over all the black fabric thats why some time it may looks grey. While selecting black design over black product
keep in mind that fact.

Might be possible to look white color as grey at white color product. Because there are lot more shades available for white in fabric section but white ink color is one, which will be print over all the white fabric thats why some time it may looks grey. While selecting white design over white product keep in mind that fact.

No, you receive always refine product. This usually happens with sublimation products, but we offer cut and sew product. We print the design over flat fabric, and cut the pieces and sew them to make product. Thats why we always offer refine cut and sew sublimation product.

Design will be print over fabric at normal mode, not stretch nor sequeze. Whenever you stretch the product design may distort. Mostly ribbed used at cuffs and bottoms, most of the ribbed areas is non printable. You can explore facts page to know more.

You receive same design that looks at screen. A little shade or Brightness effect may occur due to natural reasons but normal human eye cannot feel that. Explore our facts page to know interesting facts that associated naturally with products.

Our printing quality is best than all printing facilities. Because firstly we always use original inks of high end brands, secondly we offer 100% color accuracy while printing.

Front area printing is free with all the products price but sleeves and back print add additional print cost.

Sleeves and back side printing have additional cost that’s why we add some designs with sleeves and back prints.

Color change, element remove, resizing can be done at listed designs free.

We offer on demand designing services for apparels products, contact to support.

Yes, we offer free designing service for bulk production as well retails level. If you like a design and wants to change any of the color in it then you can request us. Color change, element remove, resizing can be done at listing level free. For bulk order we offer advanced designing.

Logo design, Artwork design, mock up design 3d or realistic, Print file design, Tech pack design as well apparels related products.

Visit contact us page.

Yes, we offer full commercial rights.

Depends at package you selected. Contact us for details by visiting contact us page.

Times to take process your order, normally its 2-5 days for single piece to bulk order. Normally single product process in single days but we keep it minimum 2 days because sometime order receive at the end of day thats why it takes next day to complete. And we always process bulk order in 6 days.
This section covers printing and packaging. We always try to send product to customers as best as possible.

Shipping time covers the gap from product pick up to receiving time. Its different for different countries, visit our shipment page to get in depth details for shipment time. To reduce shipment time we have fulfilment centers in different countries, we ship product from nearest facility to reduce shipment time.

It depends over quantity as well location. But Customers receive normally single product with in a week.

“Customallover” is quality eager, always try to impress our customers with quality. We believe manufacturing thousand of products does produce a feel that you can do special for special customers. Thats why we made all the products individually for all the customers on demand. We keep fabric and printing facility in stock and manufacture product specially in single day and ship. Thats why our customers show love to “Customallover”.

To produce quality and to made our product stand able, we product our own custom fabric that most of people demand. Thats why our product always better than stock.

Size customization is not possible for individuals, we have standard size available for each product in size guide.

Yes, you get same size in size guide but size may vary by 1 inch or 2.5cm according to international standard. This variation may apply but size would not be out of this range.

For any issue with product go to contact us page and message us, we instantly answer to you.

You will be charged Product price, shipping, Vat or sales tax.

Yes, there are different natural facts that associated with products that’s are not under human control. Visit our facts page to explore facts.

We always try to complete orders on time. Normally late delivery may acceptable but we know during holidays and events its really hard. To get orders on time we offers order deadlines for events and holidays. Orders before deadline will be receive on time, but do not wait for deadline keep yourself safe.

Always order before deadline and use express shipping to get fast delivery.

To get orders on time we offers order deadlines for events and holidays. Orders before deadline will be receive on time, but do not wait for deadline keep yourself safe.

Visit shipment page to see all shipment prices and holiday and events order deadlines.

Possible to receive if not any issue occur with courier, don’t wait for order deadlines, order before to keep yourself save. If order deadline passed for standard shipment then use express shipping option.

We offering standard shipping worldwide, but in some countries we also offer express shipping for fast delivery. Thats why offer two deadlines for two shipping methods.

Order before deadline as possible to keep your event safe.

Might be possible due to order after deadline, or last moments of deadline, issue with couriers or weekends. You may receive after event but cannot help to save your event. If not received after that contact to support.

Order early as much as possible always a safe way. But Courier issue, weekends, Any miss happening, weathers and other natural uncontrol able factors cause delays.

If you set the correct address to the contact number, you may not have lost your order. If this occurs, contact the nearest post office or your neighbors. Otherwise, you’ll need to put a new order with a confirmed address.

You can pay by PayPal, debit or credit cards, American express, discover.

Yes we offer pre made free premium designs with different categories. Simply select the product and choose design and move to check out.

We have add all the DTG artwork at all the DTG products and all the all over designs to all the all over products. Exploring the listing to find same design at two or more products categories is time consuming, you can use our online editor, we have add all the artworks in design editor. Simply pick first product that you want to use and explore the pre made design, after completing designing save the design in design editor as well add to cart. Again pick other product and add same design and repeat same steps. Thats easy methods to get same design products as many as you want.

Due to 100% design accuracy, Free premium artworks, Free premium pictures, and simple use makes it best for everyone.

You can use both as you feel comfort. Design editor is time saving.

You need to sign up to save design. After completing the design at the top bar of design editor you find an option of design save. You can use that for future use.

Yes you can use same design at any of 300+ products.

No you cannot change the color of premade designs. We offered different variation of products and we design these artwork in such a way that it can be looks great with any color variation that’s why you are unable to change the color of premade designs.

Yes, clip arts are editable can change the color and size.

Each product have safe zone with doted marked. Artwork under the dotted zone will be print over the product.

It could be due to some kind of global crisis, Attacks, Strikes, Holidays.

Always mention your right address and double check the address. Always mention the right zip code of your region in which you have to receive orders. You can search your zip code at google with respected region. Always put the right mobile number that helps a lot, if order misplace.

When you give your correct address, your order will never be lost. When you send the wrong address and do not make any contact with us, your order will be returned to our order fulfillment facility and you will have to pay extra for the new shipment.

Before you get in contact with us, please help us out by doing the following: -Firstly Check your confirmation email to verify it that correct that you provided. – Secondly ask your nearest post office if you collect shipments yourself regularly. -however warn your neighbors in case the courier has left
the package with them If the delivery address was right and the package was not left at the post office or at your neighbor’s, please email us at ([email protected]) with your order number or create your ticket at support page in your account. -If you find a mistake in your delivery address, we will give you a replacement order if order status is not delivered, but Shipping is at your own expense.

When you give your correct address, your order will never be lost. When you send the wrong address and do not make any contact with us, your order will be returned to our order fulfillment facility and you will have to pay extra for the new shipment. You will be told via e-mail in that situation.
If you have not replied, it will submit to the charity after 2 weeks. This happen only when, no one receive your order at wrong address. If someone receive order at wrong address and order marked as delivered by courier then you have to put new order. Thats why double check your information before placing order.

No, your order does not lost it will be returned to our product fulfillment facility. If and only if the shipment status is not delivered.

If your order has really been lost in transit, you will receive a new order without any cost happily.

Upon order completion, you will be provided tracking ID. When there is no entry in the tracking history and the expected delivery period has passed, the order can be lost in transit. Upon that contact for a claim within 2 weeks. After this, your argument will not be considered. Before you communicate, you will look at your neighbors or the nearest post office. if your tracking history is labelled and you do not receive an order, it will be returned to our product fulfillment facility due to wrong address and you will have to pay extra for reshipping.

You can get in touch with social media, email the support about your order, and tracking ID.

Within 3 weeks of passing the expected order fulfillment deadline.

If you set the correct address to the contact number, you may not have lost your order. If this occurs, contact the nearest post office or your neighbors. Otherwise, you’ll need to put a new order with a confirmed address.

You receive an email as well status update in you account section under order tab.

Yes, we accept return for damaged or miss labeled products. We happily reship the product at our own expense in if have production issue.

No, we did not accept return at buyer remorse or by changing the buyer mind.

No, we did not accept any size issue. We have clearly define the product size chart at each product page. We always double check the size you order before delivery. We only accept the case, for example you order chest size 40 inches but you receive 50 inches, means out of size range.

No, we did not accept return with artwork color shade change issue. Because we only use verified colors in our artwork. After that little color shade change may occur because each fabric have its own composition and due to natural effects. We accept the case that you order white color but we send black.
Out of range issues can be consider after verification.

yes, we accept out of range color issue return.

Yes, we accept damaged and miss labeled product. We made and ship it again at our expense.

No, after ordering payments can not be returned. If products get out of stock or manufacturer size issue then we email to you to replace your order with other. If you don’t want to replace it then we return your payment.

Returned address is mentioned at packaging slip paste over shipment. As well if your product have issue then for verification we need pictures to confirm. You dont need to return back to us to accept claim. Picture criteria will be defined on the spot when you notice us about claim.

We complete care about your order until you receive, if product lost in transit and shipment status is not delivered then we reship at own expense with fast delivery.

There are only two cases that are acceptable for returns, miss labeled product and damaged product.

Yes, about any product issue contact to support before any return.

Yes, we need pictures to confirm. How to take pictures will be define when contact with support about product issue.

No, we don’t allow the product exchange.

If you get an issue with product, you have to claim with in 3 weeks after expected delivery.

You don’t need to return the product to us. We just only need pictures as proof to confirm the case. As we approve the case then we produce and reship product at own expense as well you can keep faulty product.

We offering different brands, each brand fabric have its own thickness level, that’s why while purchasing keep in mind inside labels may look from outside. Most of time we did not use inside labels that have this issue. Claim against that facts not acceptable.

We have DTG, all over, embroidery type brandings, each branding increase product cost.

Yes our logo will be print over packaging slip pasted over shipment.

We send packaging slip by email, that helps in case of order delay, you can enquire by nearest courier office location.

Times to take process your order, normally its 2-5 days for single piece to bulk order. Normally single product process in single days but we keep it minimum 2 days because sometime order receive at the end of day thats why it takes next day to complete. And we always process bulk order in 6 days. This section covers printing and packging. We always try to send product to customers as best as possible.

Shipping time covers the gap from product pick up to receiving time. Its different for different countries, visit our shipment page to get in depth details for shipment time. To reduce shipment time we have fulfilment centers in different countries, we ship product from nearest facility to reduce shipment time.

It depends over quantity as well location. But Customers receive normally single product with in a week.

We have different fulfilment centers around the world. We fulfill order at our nearest fulfilment centers. By this way reduce shipping time and custom fees, normally customer receive single product within a week.

We have multiple fulfilment centers around the world. We always ship product from nearest facility from order location. Most of the order doest apply custom fees because that considered as domestic order. Our fulfilment centers fall under major location, from where shipment fees are very less and order consider as domestic. For example we have multiple fulfilment centers across the europe as well USA, canada, and many others around the world. Those orders location where “customallover” have fulfilment centers consider as domestic order and dont apply custom fee. However those order that ship from international locations that may apply custom. And we dont have control at customs, thats why custom fee handle by customer itself if apply. You can visit our contact us page to find our fulfilment center location.

We offer two shipping methods standard shipping and express shipping. Standard shipping offer around the world but express shipping offered in major location. You can find estimated delivery time for both shipping’s at our shipping page.

We always try to deliver product as soon as possible. We have listed Estimated time at each product page and detail can be find at shipping page. Express shipping is more faster than standard.

We ship with our partner companies like USPS, FedEx, DPD, and DHL.

We see which one deliver first on the spot. As well customer shipping method selection at check out page.

Your order completely safe with courier. Not just save we also attach free insurance until you receive product. If order lost during shipping process and shipping status is not deleivered you get free order and dlievery at our expense. Moreover if order damaged during shipping then you again get free order and
shipment at our expense.

If order lost during shipping and you have to wait 2 or 3 days more than estimated shipping time. Then enquire firstly with nearest post office after that contact to support. If order lost during shipment you get free order at our expense.

Yes, we also attach free insurance until you receive product. If order lost during shipping process and shipping status is not delivered you get free order and delivery at our expense. Moreover if order damaged during shipping then you again get free order and shipment at our expense.

Yes you will be provide tracking id. You get tracking id by email as well you able to track order in your account area.

Yes, you will be notified when order shipped and you will be provide tracking id as well. Moreover you can check the status of product at account area under orders tab.

We always get maximum satisfaction from customers against shipping. There are maximum chances to get shipping at estimated time. But shipping time is estimated not 100% sure thats why it may possible you may get shipping early than shipping time as well few delay. After shipping the product we unable to control the speed thats why keep in mind that fact. Good thing is that we get 95% satisfaction of customers against shipping speed.

We always get maximum satisfaction from customers against shipping. There are maximum chances to get shipping at estimated time. But shipping time is estimated not 100% sure thats why it may possible you may get shipping early than shipping time as well few delay. After shipping the product we unable to control the speed thats why keep in mind that fact. Good thing is that we get 95% satisfaction of customers against shipping speed.

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea.

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Sep 23, 2022):

Afghanistan, Bhutan, Chad, Laos, Libya, Mongolia, Papua New Guinea, Samoa, Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Yemen

Hence there are two types of products, apparels and non-apparel. When you buy two different types, and if both will damage each other, then both will be shipped separately. Yet your order has been delivered at a time.

We ship all the apparels and non apparels products with one packaging or separate packing for same customer same time. So maximum chances to receive all the packages same time. But might be possible some time one package process timely and other with few hours delay. But we did not get any complaint for that case.

Mislabeled and damaged products will be shipped again at company expenses happily you need to give proof of pictures with in 3 weeks after receiving by contacting to support.

We have multiple fulfilment centers around the world. We always ship product from nearest facility from order location. Most of the order does apply custom fees because that considered as domestic order. Our fulfilment centers fall under major location, from where shipment fees are very less and order consider as domestic. For example we have multiple fulfilment centers across the Europe as well USA, Canada, and many others around the world. Those orders location where “customallover” have fulfilment centers consider as domestic order and dont apply custom fee. However those order that ship from international locations that may apply custom. And we dont have control at customs, thats why custom fee handle by customer itself if apply. You can visit our contact us page to find our fulfilment center location.

No Shipping fee is not same for all, visit our shipment page to see shipping fees.

Each category have different shipping fees, you can calculate at each product page as well checkout and shipping page.

We charge with respect to Location, product weight, Product category. We always try to reduce shipping fee as possible.

Most of the product shipped same day if you order at the start of the day. If you order at the end of the day then it usually take minimum 2 days including order placing day. Mostly our processing time 2-5 days, depends quantity.

“Customallover” have multiple fulfilment centers around the world in context to fulfil order, reduce shipping fee, no custom fee as well quality. After placing order we automatically calculate which location will best to ship, then we ship from nearest location.